Privacy Policy

Last Updated: 08/07/2025

At Kingston Trading UK LTD T/A Darwin CBD, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase products from us. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Kingston Trading UK LTD, trading as Darwin CBD, is a company registered in the UK. Our mission is to offer high-quality CBD products to support your well-being. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Identification Information

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely through payment providers)

2.2 Non-Personal Identification Information

  • Browser type and version

  • Device type

  • IP address

  • Pages visited and time spent on our website

  • Referral source

  • Cookies (please see our Cookie Policy for more details)

2.3 Transaction Data

When you place an order, we collect information related to your purchase, including details of the products you have purchased, the date of the transaction, and the payment method used.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Process Orders

  • To fulfill your orders, deliver products, and provide customer support.

  • To confirm and update you on the status of your order.

3.2 To Improve Our Website

  • To enhance your experience on our website and make it more user-friendly.

  • To monitor usage trends and analyze website performance.

3.3 To Communicate with You

  • To send order confirmations, shipping updates, and promotional offers (if you have opted into receiving them).

  • To respond to your inquiries or feedback.

3.4 Legal Compliance

  • To comply with legal obligations, including tax and accounting requirements.

3.5 Marketing (With Your Consent)

  • If you have opted in to receive marketing communications, we may use your information to send you newsletters, product promotions, and other offers. You can opt out at any time by following the unsubscribe link in our emails.

4. How We Protect Your Information

We use a variety of security measures to ensure the safety of your personal information, including:

  • Encryption: All sensitive payment information is processed through secure channels using SSL encryption.

  • Access Control: Only authorized personnel have access to your personal data.

  • Secure Storage: We store your data in secure servers, and we take steps to prevent unauthorized access.

However, no system is completely secure. While we take all reasonable precautions to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We respect your privacy and will not share your personal data with third parties, except in the following cases:

5.1 Service Providers

We may share your data with third-party service providers who assist us in operating our website and conducting business, such as payment processors, delivery companies, and email marketing platforms. These providers are only permitted to use your data for the specific purpose of providing the service.

5.2 Legal Requirements

We may disclose your personal information if required by law or in response to a valid request by governmental authorities, such as to comply with a legal obligation, protect our rights, or prevent fraud.

5.3 Business Transfers

In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new owner.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files placed on your device that collect information about your browsing behavior. For more details, please read our Cookie Policy.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

7.1 Access to Data

You can request a copy of the personal data we hold about you.

7.2 Correction of Data

If any of your personal information is inaccurate or incomplete, you can request that it be corrected.

7.3 Erasure of Data

You can request that we delete your personal data, provided it is not required for legal reasons.

7.4 Restriction of Processing

You have the right to request that we limit the processing of your personal data in certain circumstances.

7.5 Objection to Processing

You can object to the processing of your personal data for direct marketing purposes.

7.6 Data Portability

You can request that we transfer your personal data to another organization in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements. After this period, your data will be securely deleted.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Kingston Trading UK LTD T/A Darwin CBD
Email: sales@darwincbd.co.uk
Phone: 01482 326555
Address: Site A Wiltshire Road, Hull, HU4 6PA